Last Updated Oct 2025
Copilot Studio offers graphical development environment to build copilots using generative AI, sophisticated dialog creation, plugin capabilities, process automation, and built-in analytics that work with Microsoft conversational AI tools. Attend this workshop to learn how to build and run your own copilots across websites and other channels to serve employees and customers.
Target Audience - Project Ready
Suggested Certification - PL-400
Hands on Labs - Yes
ESI course code -
Duration - 12 hours
Level - Intermediate
Revisit Microsoft 365 Copilot
Understand copilots and agents
Microsoft Copilot Studio overview
Create agents in Copilot Studio Full experience
Define the logic for agents with Topics
Work with variables, entities and triggers
Test and publish agents
Design voice agents
Ground agents with knowledge
Lab 1 - Create a gardening assistant agent using Copilot
Studio lite experience
Lab 2 - Configure the Dynamics 365 Customer Service
Lab 3 - Create a Safe travels agent from agent template
Lab 4 - Integrate an agent with Dynamics 365 Customer Service app and implement automated case escalation to the live agent
Generative AI in Copilot Studio
Orchestrate agent behavior with generative AI
Anatomy of an agent
Introduction to Agent Tools: Model Context Protocol (MCP) (preview), Use deep reasoning models
Enhance automation with agent flows and connectors
Understand Create search query action
Copilot Studio Agents & Azure AI Foundry- better together
Pro-code development in Microsoft Copilot Studio
Lab 5 - Enhance the Safe Travels agent and implement Multi agent orchestration
Lab 6 - Create a Knowledge Assistant agent for HR in Copilot Studio that leverages Azure AI Search
Manage agents in Copilot Studio
Understand the analytics in Copilot Studio
Secure and manage your AI agents using Microsoft Entra
Agent ID
Agent controls and governance
Microsoft Copilot Studio Security and Governance
Purview integration with Copilot Studio
Responsible AI for Microsoft Copilot Studio
Lab 7 - Develop a Personalized Shopping Assistant autonomous agent
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Syllabus