Last Updated Oct 2025
Frontline workers are the backbone of organizations across major industries. They have the largest impact on how organizations respond to changing environments, enable business continuity, and reimagine productivity for our “new normal” of hybrid work. In this course you will learn how you can transform frontline worker experiences with purpose-built solutions that help your customers improve engagement, workflow, and security across their organizations
Target Audience - Project Ready
Suggested Certification - No
Hands on Labs - Yes
ESI course code -
Duration - 12 hours
Level - Intermediate
The opportunity in frontline
How to empower frontline workers with technology: Microsoft’s solution
Business Decision Makers (BDMs) for Frontline
Making a use case with decision makers
What problems frontline workers face
6 key employee experience areas
Step-by-step guide to configuring Teams solutions for the frontline and executing an effective pilot
Setting up Microsoft 365 for Frontline workers
Team communication and collaboration for frontline workforce
Team scheduling with Shifts
Onboarding new employees
Enabling Frontline Worker productivity in:
Retail & Consumer Goods industry
Manufacturing industry
Healthcare industry
Financial Services
Ongoing training for employees
Corporate communications
Employee wellbeing and engagement
Digitized processes
Virtual appointments with Microsoft Teams
Device and Frontline worker
Surface
3rd party devices
Device management for frontline workers
Introduction to Endpoint Manager
Managing the device life cycle
Managing frontline worker devices
Enrolling and registering devices with Azure AD
Setting up compliance and conditional Access policies.
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Syllabus